Privacy Policy

Alright, so here's what we actually do with your info – and it's all pretty straightforward:

• Project Work: Obviously, we use your details to design your spaces, coordinate with contractors, handle permits, and deliver the architectural services you've hired us for.
• Communication: We'll send you updates, answer questions, share design drafts, and keep you in the loop throughout the project lifecycle.
• Legal Stuff: Sometimes we gotta keep records for building codes, municipal regulations, or contractual obligations. It's part of working in the architecture field in Canada.
• Service Improvement: We analyze how people use our site to make it better – like figuring out if our portfolio pages are loading too slowly or if folks can't find our contact info.
• Occasional Updates: With your permission, we might send you news about our latest projects or sustainable design insights. But you can opt out anytime – no hard feelings.

We're not selling your data to third parties or using it for anything sketchy. Our focus is architecture, not data brokering.

We take security seriously – like, foundation-level seriously. Just as we wouldn't cut corners on structural integrity, we don't skimp on protecting your data.

Our security measures include:

• Encrypted data transmission (SSL certificates on our website)
• Secure cloud storage with limited access – only team members who need the info for your project can see it
• Regular backups so nothing gets lost
• Physical security for paper documents at our Queen Street West studio
• Password-protected systems and two-factor authentication where possible

That said, no system's 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know ASAP and tell you what steps to take. Transparency's important to us.

We're pretty protective of your info, but there are times when we need to share it with others to get your project done:

• Project Partners: Engineers, contractors, surveyors, and other professionals who're working on your build. They only get what they need to do their part.
• Municipal Authorities: Building departments, planning commissions, and heritage boards when we're submitting permits or applications on your behalf.
• Legal Requirements: If we're legally obligated to disclose info – like court orders or regulatory investigations – we'll comply, but we'll inform you unless we're prohibited from doing so.
• Service Providers: Companies that help us run our business, like our website host, email service, or accounting software. These folks are bound by confidentiality agreements.

We don't sell, rent, or trade your personal information to marketers or random third parties. That's not how we roll.

Yeah, we use cookies – but not the chocolate chip kind, unfortunately. These are small data files that help our website work better.

What we use 'em for:

• Essential Cookies: Keep the site functioning properly – things like remembering your language preference or keeping you logged in if we add a client portal later.
• Analytics Cookies: Help us understand which pages people visit most, how long they stay, and where they're clicking. We use this to improve the site layout and content.
• Performance Cookies: Track loading times and technical issues so we can fix problems faster.

Most browsers let you control cookies through their settings. You can block them if you want, though some parts of the site might not work as smoothly. Your call.

Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal information:

• Access: You can ask to see what personal data we have about you. We'll provide it in a reasonable timeframe – usually within 30 days.
• Correction: If something's wrong or outdated, let us know and we'll fix it. Accuracy matters to us.
• Deletion: Want us to delete your info? We'll do it, unless we're legally required to keep it (like for tax records or completed project documentation).
• Withdrawal of Consent: You can withdraw permission for us to use your data for things like marketing emails anytime. Just shoot us a message.
• Complaint: If you think we've mishandled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just email us at studio@cyralionforgequint.info or give us a call at (416) 555-0847. We'll sort it out.

We don't keep your data forever – that'd be weird and unnecessary. Here's our general approach:

• Active Projects: We keep all relevant info throughout the project duration and for a reasonable period after completion in case questions come up.
• Completed Projects: Project files, contracts, and related documents are retained for 7 years after completion. This is standard practice in the architecture industry and aligns with professional liability requirements.
• Marketing Contacts: If you've signed up for updates but haven't engaged in a while, we'll eventually remove you from our list. We do periodic cleanups.
• Website Data: Analytics and usage data is typically anonymized and aggregated after a certain period.

Once the retention period's up and there's no legal reason to keep the data, we securely delete or destroy it.

Our website might have links to other sites – maybe a supplier we work with, a sustainability organization we support, or a project we've contributed to. Just a heads up: we're not responsible for how those sites handle your privacy.

Once you click through to another website, their privacy policy takes over, not ours. We'd recommend giving their policies a quick read too, especially if you're sharing personal info with them.

Our services aren't directed at kids under 16, and we don't knowingly collect information from children. If you're a parent or guardian and think your child's given us personal info, please reach out immediately and we'll delete it.

Architecture projects are pretty much an adult thing anyway – though we've designed some awesome playrooms and teen spaces over the years!

Privacy laws evolve, technology changes, and our business practices might shift over time. When we update this policy, we'll post the new version here and update the "Last updated" date at the top.

For major changes – like if we start using data in significantly different ways – we'll give you a more prominent heads up, either through email or a notice on our homepage.

We'd recommend checking back here occasionally, especially if you're working with us on a project. Staying informed's always a good idea.